When Your Loved One Needs Around-the-Clock Support
Watching a parent or loved one struggle with daily tasks can be one of life’s most difficult challenges. Over our 24 years of service, we’ve seen countless times across Scarborough and the Toronto East area that families often reach a crossroads where difficult decisions must be made about their loved one’s care.
Real Stories of Transformation
At Home Instead Toronto East, we believe in the power of sharing real experiences. Consider the journey of one of our clients – a remarkable 97-year-old woman living alone with no immediate family nearby. Despite her age, she was determined to maintain her independence in her own home, a place filled with decades of memories.
Since December 2021, our caregivers have become an extension of her family, providing daily assistance with grocery shopping, meal preparation, and personal care. Our 24-hour support team ensures she can continue living where she feels most comfortable while giving her loved ones peace of mind, knowing she’s never alone.
Another story comes from within a local retirement community, where one of our male clients receives supplementary care beyond what his facility provides. Since March 2024, our team has been instrumental in helping him navigate hospitalizations and complex healthcare transitions. With our consistent support, he’s been able to thrive in his community with confidence and dignity.
What Sets Home Instead Toronto East Apart
After serving Scarborough and surrounding areas for nearly a quarter century, we’ve developed approaches to care that genuinely make a difference:
Caregiver Consistency: We understand that relationships matter. That’s why we work diligently to minimize caregiver turnover, allowing meaningful connections to develop between our Care Pros and the seniors they serve.
Responsive Communication: Changes in a client’s condition are reported and addressed immediately, keeping families informed through open communication between all parties involved in care.
Reliable Through All Conditions: Even during Toronto’s challenging weather, our care never stops. We ensure uninterrupted support regardless of external circumstances.
24/7 Human Connection: Families and caregivers can reach us anytime through our live support line, speaking directly with a real person—even on weekends and holidays.
Specialized Training for Alzheimer’s and Dementia Care
Our Care Pros receive comprehensive training through a hybrid approach that combines:
- Online and in-person instruction led by our field caregivers who are certified by the Alzheimer’s Society of Toronto
- Specialized techniques for managing expressive behaviors
- Gentle persuasion and redirection strategies that preserve dignity and reduce anxiety
Understanding Your Concerns
Through countless conversations with families across Scarborough and Toronto East, we’ve learned that families often worry about:
- Affordability: Finding economically sustainable care while ensuring loved ones receive quality support
- Caregiver Expertise: Having confidence that caregivers can manage various behaviours and specialized needs
The Perfect Match: How We Pair Caregivers and Clients
Our matching process goes beyond logistics. We thoughtfully consider:
- Cognitive Connection: Selecting caregivers who can support and stimulate each client’s unique cognitive abilities
- Shared Interests: Building relationships through common interests, whether that’s cooking, gardening, music, or other hobbies
- Geographic Proximity: Prioritizing caregivers who live nearby to ensure reliability and quick response
Seamless Care Transitions
For 24-hour care to truly work, consistency is essential. When caregivers change shifts, we ensure:
- Thorough documentation of any changes in condition or routine
- Comprehensive handovers between team members
- Continuous care without disruption to the client’s schedule or comfort
Engaging Activities That Enrich Lives
Our care goes beyond basic needs. We engage clients in meaningful activities, including:
- Cognitive Stimulation: Puzzles, brain exercises, and games that keep minds active
- Physical Movement: Assisted walks and appropriate outdoor activities to maintain mobility
- Sensory Experiences: Arts, crafts, music, and reminiscence therapy that bring joy and stimulation
When Minutes Matter: Our Emergency Response
In emergency situations, we have clear protocols:
- Immediate notification of our office and emergency services
- Prompt communication with family members
- Deployment of our response team, often including our Community Relations Manager, directly to the client’s location
If you’re watching a loved one struggle to maintain their independence, you don’t have to face these challenges alone. With 24 years of experience serving Toronto East families, we’re here to help create a care solution that provides both practical support and peace of mind.
Contact Allan Skeete, Community Relations Manager, to explore how 24-hour home care might be the answer your family has been looking for.
